![]() Messages from customers via the website will appear in Engage alongside all other social media conversations making it easier to manage all customer conversations in one place. Handle website conversations in Social Media Management This is the first type of integration which enables you to bring conversations happening on your website to Social Media Management. ![]() See below for some key highlights of the Facebook Chat Plugin: Completely free Installing the Facebook Chat plugin onto your websiteis completely free and takes just minutes to do. The resulting conversations will appear in your inbox and can be handled via Social Media Management in Engage or directly in Messenger. In place of a chat icon, visitors will instead see the Messenger icon. Incoming messages and customer data are typically facilitated by a third-party provider.īy setting up a free Facebook Chat Plugin on your website instead, you can direct incoming queries from your website directly to your Facebook Page’s Messenger inbox. ![]() ![]() A regular chat plugin on your website allows visitors to click on an icon, usually in the bottom right-hand corner of the page, to discover FAQs or ask questions.
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